When you order from us you will immediately receive a confirmation email. By ordering from us you have agreed that the details you have provided to us are up to date and legal and have agreed that should this information not be true Frames Foundry is not liable for any mistakes you have made.
Your order should be prepared within 7 to 10 days of our receipt of the order, it will then be despatched according to your location. If it does not arrive within the specified time limit, please get in touch with us.
We only sell contact lenses within the EU, and cannot deliver to places outside of EU. However, we can deliver glasses internationally. If in doubt, please get in touch with us.
The turn around time from an order to a delivery of your completed order is usually no more that 2 working weeks. We work with UK Royal Mail postal service who will deliver to you within 3-5 working days of despatch. The spectacles are examined by our optical team for quality control before they are dispatched to you. If you have received a despatch email but not received your item within 10 days, please inform us and we will track your order. The normal costs of delivery will be £3.95 within the UK but orders above £75 will have free delivery.
We work with the Royal Mail for our international orders. The cost to deliver in EU is £8.50 and outside EU, the cost is £15 per parcel. Items should be dispatched 7-10 days; please take note of receipt of order. We will provide you with tracking information for your order to let you know that it is on its way.
If you have any questions please consult our FAQ.