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    Frequently asked questions related to our privacy and cookie policy are given below:
    We collect information from you when you register on our website, place an order, take part in a marketing campaign and send us your prescription. We also collect information about consumer behaviour, site navigation and trends on our website. When ordering through our website, you may be asked for name, telephone, mailing address and credit card information. However, you may choose to browse through our website as an anonymous user. .
    A cookie is a small file that our website transfers to your computer's hard drive through your web browser. After the cookie is stored on your computer, our system will be able to recognise your computer which will help us remember your preferences and will save you time next time you visit Frames Foundry. Cookies also help us to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
    You can change your browser settings to either disable or remove the cookies from your computer. If you turn off the cookies, some of the website functions may not work properly and none of the other websites will be able to save cookies on your computer.

    We may use the data or information that we collect in one of the following ways:

    • To give you a personalised experience on our website
    • To improve our website on the basis of the feedback that you provide
    • To provide better customer service and support
    • To manage a marketing campaign, contest or a promotion
    • To send you email updates, promotions and offers 
    Your information collected by our website directly or through cookies will never be sold, exchanged, transferred, or given to any other company, without your consent, for any reason other than for the express purpose of delivering the purchased product or service you have requested. We may share your billing information with the external payment service providers we partner with, but only as is necessary for the processing of your payment or to prevent or detect fraud. These companies have agreed not to retain, share, store or use your Personally Identifiable Information which we pass to them for any secondary purposes.

    if you have any questions about our privacy or cookie policy, please call us on 0118 4028929 or email us at wecare@framesfoundry.co.uk