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    Your Obligation

    By submitting your order to Frames Foundry you confirm:

    • You are aged 16 or over and are not registered blind or partially sighted;
    • You are in possession of a written prescription for your spectacles that has been given to you by a suitably qualified person in the last 24 months (or 12 months if you are aged 70 or over); and
    • You will supply accurate details of your current prescription (including any notes on the prescription) when requested.

    Your Order

    Your order is processed through our website, we will require your payment method which will only be stored within our server if you choose it to be, where it will be kept according to our Privacy Policy. Once the payment is processed we will send a confirmation email to the email address you provided. 

    Limitations of Supply

    We will make reasonable effort to make sure that all of orders are fulfilled and that any product unavailable has the appropriate notification. However we cannot guarantee the availability of all goods, if the goods you have ordered are unavailable we will attempt to contact you with the information you have provided us to give you a choice to receive an alternative or a refund.  If we are unable to contact you, your Order will be cancelled and you will be given a full refund.

    We have absolute discretion on whether to accept your order, as does Frames Foundry's optician.

    Prices and Payment

    We do not charge VAT on our products, so the price you see does not include any VAT on our spectacles or other eyewear. We will use best endeavours to ensure the accuracy of the prices and price related information stated in our current catalogue and on the Site. However we cannot guarantee that we will not make a mistake and misprice an item inadvertently. If this is the case, the Dispensing Optician reviewing and authorising your Order will notify you of the error before your payment is processed. You will then have the choice to either accept the correct price or to cancel your Order.

    The price you pay is a retail price as appearing in your basket. In certain territories where we sell, we are required to report part of the sale price to the relevant tax jurisdiction and pay that amount in tax. We do not adjust our prices depending on the sales tax suffered which varies from country to country. And we do not add tax to any amount shown in your basket. In some delivery countries there may be rules imposed locally that will charge import VAT to the purchaser. Glasses Direct is unable to provide any refunds for such costs.

    Your Prescription

    All prescriptions will be looked over by our registered optician, they will verify the numbers and look for any errors or delays. We will contact you if we need to discuss details further . By filling in your prescription form you certify that the prescription is no older than two years, you are 16 years or older and you are not registered blind or partially sighted.  You have also confirmed that your details are entered correctly and you are happy no errors have been made.

    If you need any help with your prescription please visit our Prescription Guide.

    Prescription Glasses

    The lenses included with prescription glasses are standard single vision clear lenses with the refractive index of 1.5 recommended for the prescription range of +6.00 to -6.00 with up to the CYL 2.0.  These lenses do not included any coatings.

    If your prescription is outside the range of these lenses, we will advise you as more suitable options may incur additional cost. 

    Your Delivery 

     Click to see our Delivery Policy

    Returns

    Click to see our Returns Policy

    Copyright and Trademark

    1. The Site’s design, names, text, images, graphics, logo are all owned by, or licensed to Frames Foundry trading name of Berkshire Optics Limited. They may not be reproduced for any commercial or public purpose without the expressed consent of Frames Foundry.
    2. The “Frames Foundry” name or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of Frames Foundry.

    Discount Terms and Conditions

    The following terms apply to all the running promotions and discounts:

    • You must enter the voucher code into the checkout before purchasing your frames to apply this discount.
    • The offer can not be used in conjuncture with other discount codes.
    • Discounted items are available in a limited quantity, we will make a reasonable effort to ensure that all Orders are fulfilled; however we cannot guarantee the availability of Goods. If the Goods you have ordered are unavailable, we will attempt to contact you to give you a choice to receive an alternative or a refund. If we are unable to contact you, your Order will be cancelled and you will be given a full refund.
    • All products shipped within the UK will carry the standard UK shipping charge of £4.50 at minimum. Any packages sent out to Europe will carry the standard EU rate of £8.50 while international shipping will have a rate of £15.
    • By submitting your order you confirm that you are aged 16 or over and are not registered blind or partially sighted. You are in possession of a written prescription for your glasses that has been given to you by a suitably qualified person in the last 24 months.
    • You will supply accurate details of your current prescription (including any notes on the prescription) when requested.
    • If you have ordered prescription lenses, please allow 7 to 10 working days for lenses to be made.
    • Delivery times can vary depending on material, model, lens type and your location. Please allow 1-2 weeks for delivery in the UK and 3-5 weeks for territories outside. 
    • We reserve the right to cancel the order deemed fraudulent.
    • The promotion is subject to change any time without notice.

    VisionCare Leaflet Discount

    All the terms and conditions listed in the section above are applicable to the discount code mentioned on the VisionCare Leaflet.  Apart from these terms, the following are also applicable:

    • The discount code of 30% is applicable to prescription glasses and prescription sunglasses as long as the grand total is above £55.
    • The discount is valid till 10 November 2016.
    • Discount code can be used once by a customer. 

    Father's Day

    All the terms and conditions listed in the section above are applicable to the "Father's Day" discount.  Apart from these terms, the following are also applicable:

    • The buy one get one free offer is only available on frames over £65.
    • The free pair of glasses will be from our 2 for 1 collection.

    Buy one get a pair of prescription Sunglasses

    All Terms and Conditions here apply to our "Buy one get a pair of prescription Sunglasses Free" offer.

    • Prescription sunglasses are only available with single vision core lenses
    • The offer only extends to glasses purchased that are over £65
    • Sunglasses will be from our lower price range