Frequently asked questions about your orders are given below, if you have other questions, please just send it to firstname.lastname@example.org
You may cancel your order within 48 hours provided we have not shipped your order. To cancel your order, call us on 0118 4028929 or email us at email@example.com.
Note: After 48 hours, we may charge you for the restocking fee for the frames and/or lenses if you decide to cancel your order.
If your prescription lenses are not correct, we will replace them completely free of charge as long as you return them to us within 14 days of the original despatch date. Frames are not covered under the lens guarantee.
Follow these steps to send us your glasses:
Step 1 - Call us at 0118 4028929 or email us at firstname.lastname@example.org to obtain the returns authorisation form along with free shipping label.
Step 2 - Read the FAQ about returning an item from within or outside UK
- Your return will not be processed without the return authorisation form.
- Do not try and fix the lenses yourself or else our lens guarantee will be void. Glasses must be returned to us in the same condition as received.